OEM and Generic Cartridge Warranty

As a distributor of OEM and Generic products, Printer Recharge Service can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Please note that the policies of many OEM's covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required.

1. A print sample.

2. A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated.

3. Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. The minimum weights is available on request.

4. Any goods returned to Printer Recharge Service must be sent on a freight paid basis and accompanied by a return authority number issued by Printer Recharge Service. Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays.

5. There are many occasions where both toners and ink cartridges are found not to be faulty.  Either ink cartridge nozzles are blocked and they can be easily cleared by Printer Recharge Service (obviating the necessity and the cost to all parties of the returns process). On these occasions, if the product is found not to be faulty, the product will be returned to the owner with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call Printer Recharge Service for details of how to clear blocked ink cartridges.

Please note that all goods returned at no fault of Printer Recharge Service (excluding faulty products ), may incur a  restocking fee of upto 20% OR a minimum fee may apply, whichever is the higher. Any product which is older than 60 days may not be accepted