Remanufactured Cartridge Warranty
Printer Recharge Service warrants that our remanufactured cartridges are free of defects in material and workmanship until the toner cartridge is empty, or twelve months from the date of purchase. If any Printer Recharge Service cartridge is found to be defective, we will, at our option, repair or replace the unit or refund the full purchase price. We also warrant that, subject to conditions stated below and under normal use, our cartridges will not cause damage, abnormal wear, or deterioration to any compatible printers, copiers, or fax machines.
If a defect in a Printer Recharge Service cartridge causes damage to the printer, we will reimburse the customer for the full amount of repair of the affected machine. If a defective cartridge does not cause damage to the printer, Printer Recharge Service is not liable for any charges incurred by an independent Technician.
This warranty is dependent upon the customer providing us with satisfactory evidence that the product failure was due to a defect in the Printer Recharge Service cartridge, including a written statement on an authorised service Company's letterhead, dated and signed by the Company's field service representative. Return of the defective cartridge is required. Any sign of tampering with the cartridge by non-authorised personnel could void this warranty.
We also reserve the right to inspect the printer, copier or fax prior to any repairs being undertaken.
Our liability hereunder shall be limited to replacement or reimbursement as provided above. This warranty is exclusive, and in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.
Genuine and Generic Cartridge Warranty
As a distributor of genuine OEM (Original Equipment Manufacturer) and Generic products, Printer Recharge Service can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Please note that the policies of many OEM's covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required.
1. A print sample.
2. A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated.
3. Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. The minimum weight is available on request.
4. Any goods returned to Printer Recharge Service must be sent on a freight paid basis and accompanied by a return authority number issued by Printer Recharge Service. Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays.
5. There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked and can be easily cleared by Printer Recharge Service (obviating the necessity and the cost to all parties of the returns process). On these occasions, if the product is found not to be faulty, the product will be returned to the owner with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call Printer Recharge Service for details of how to clear blocked ink cartridges.
6. A serial number where applicable will be required.
Non faulty stock
Goods Correctly Supplied by Printer Recharge Service and returned for credit may incur a restocking fee of upto 20% OR a minimum fee may apply, whichever is the higher. Any product which is older than 45 days may not be accepted.
Returned items must be unopened and in original packaging and in a re-saleable condition without any markings. Please do not write on the box, all stock that has markings will be automatically declined.
If you experience any printing problems contact Printer Recharge Service for immediate assistance. Goods returned without prior authorisation from Printer Recharge Service will not be accepted.
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